Poor service

*** Can a competent person please sort out my query please. After making my bond paid up, I kept my property insurance with Absa, which I pay yearly. On 26 April 2024 , I was told to pay R4036 after a pensioners discount. For the past 2 weeks I am receiving text messages stating, "due to non payment of premium my property policy has been cancelled. All the staff do is put me on hold for long periods. I am told the discount was not captured, it will be sorted out, no need to worry. I keep receiving the same text message. Everytime I call I am told the same thing after being put on hold for over 20 minutes. Zanele told me it is sort and was going to email proof on the 13/9/24.

Today, 18/9/24, I received the text again, stating that my policy is canceled . I called and spoke to Neo, she told me that Zanele did not capture the discount, she will resolve it and put me on hold for 25 minutes , 35 minutes on this call, Brunel come on the line to let me know that she needs to speak to her manager. I refused to be put on hold again. Brunel promised after speaking to the manager she will call me before the end of the day and will forward an email with confirmation. Was on this call for 40 minutes, once again no help, no call..... Please assist!!!