Poor service

Had a claim in May and its August now....From Assessing to Service consultants, the service is terrible..I had to tell them what to do as if I'm the one working for them. Assessor Ilza took 2 weeks to determine if the vehicle is a write off and after vehicle was confirmed uneconomical to be repaired it took them 2 months to process it. Even now the claim is still with them without any finalization. the only thing they good to is premium debit order. Up to now I haven't receive any feedback or speedy service. The service here is so terrible. I am now 2 months without a vehicle waiting for settlement.