SC
Samuel C
1 reviews | Active since Aug 2015
28 Nov 2024, 10:49
**** Poor Service
I lodged a claim with ABSA Insurance on Tuesday. They promptly registered the claim and sent an sms with the claim number. On the same sms they informed me that should a service provider not contact me with 48hrs I should call their 0860... number. Over 48hrs now and no one has called and ABSA insurance are not pciking calls at their call centre. This is really pathetic.
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Absa Insurance Company Limited's replyOfficial
28 Nov 2024, 12:47Dear Samuel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply28 Nov 2024, 12:47
Official
Dear Samuel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. RegardsPravesh BejayCustomer Value Management