Poor Service

The level of service I've encountered is utterly unacceptable. My policy commenced on February 19, 2024, and I filed a claim for my damaged windscreen on March 9, 2024, due to a stone impact. It's been well over a month, and despite repeated calls and promises of callbacks from consultants, there has been no resolution. Today, upon calling again, I was informed of an alleged overdue payment, despite having paid all installments. This experience is profoundly disappointing.