DL
Dumisani L
1 reviews | Active since Aug 2023
07 Sept 2026, 10:59
Poor Service
Insurance Company refusing to refund my debit order after i cancelled the insurance
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
07 Sept 2026, 11:02Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Absa Insurance Company Limited's reply07 Sept 2026, 11:02
Official
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
DL
Dumisani L's updateReviewer Update
07 Sept 2026, 11:16Early August i wrote several emails to the insurance and informing them about the cheaper insurance i got and that they should cancel the existing debit order but i got no response and month end they went ahead and debited my account. I called the several times with no luck and when i finally got the response i cancelled the insurance and i was told that the money should be in account within 7 seven days.
Today Monday the 7th of Sept 2026 a guy called Sibisiso Lubisi responded by saying I'm driving in arrears instead I'm the one who should refund them. Last year i laid a claim of broken windscreen until now it was never fixed and i told to cancel the insurance of the Mercedes and they didn't. When you emails they don't respond and when i was stuck by the road needing emergency respond they never answered.
Today Monday the 7th of Sept 2026 a guy called Sibisiso Lubisi responded by saying I'm driving in arrears instead I'm the one who should refund them. Last year i laid a claim of broken windscreen until now it was never fixed and i told to cancel the insurance of the Mercedes and they didn't. When you emails they don't respond and when i was stuck by the road needing emergency respond they never answered.
DL
Dumisani L's update07 Sept 2026, 11:16
Reviewer Update
Early August i wrote several emails to the insurance and informing them about the cheaper insurance i got and that they should cancel the existing debit order but i got no response and month end they went ahead and debited my account. I called the several times with no luck and when i finally got the response i cancelled the insurance and i was told that the money should be in account within 7 seven days.
Today Monday the 7th of Sept 2026 a guy called Sibisiso Lubisi responded by saying I'm driving in arrears instead I'm the one who should refund them. Last year i laid a claim of broken windscreen until now it was never fixed and i told to cancel the insurance of the Mercedes and they didn't. When you emails they don't respond and when i was stuck by the road needing emergency respond they never answered.
Today Monday the 7th of Sept 2026 a guy called Sibisiso Lubisi responded by saying I'm driving in arrears instead I'm the one who should refund them. Last year i laid a claim of broken windscreen until now it was never fixed and i told to cancel the insurance of the Mercedes and they didn't. When you emails they don't respond and when i was stuck by the road needing emergency respond they never answered.
Absa Insurance Company Limited's replyOfficial
07 Sept 2026, 11:18Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Absa Insurance Company Limited's reply07 Sept 2026, 11:18
Official
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.