Poor service

I have been struggling for 6 weeks now with a home claim for damages due to a storm. ABSA mad an appointment for there contractors to come and look and on both appointments they did pitch. Then after about 5 calls to ABSA they said i can use my own contractor. After getting the invoice and photos with damage report i send it to ABSA as per their request. Again i did not receive any feedback from ABSA and again was the one that had to call them after they said they will phone me. No they say they are going to try and send there contractors again. So for 6 weeks now there was nothing done from ASBA side but i must pay my premiums on time!!!!