Poor service

Unpaid claim

Have been insured with absa direct for 5 years. I never made any claims during the period. On the 22 of August I had an accident. I placed a claim and I was referred to Lawveld body parts for quotation by my insurance. After a week I received a call to take the car back for repairs. All this time the insurance was the one communicating with . Lawveld . After a month they called me to came collect the car . But now the insurance is saying I must pay 90% of the costs and they will pay the remaining balance.