SZ
Sibonginkosi Z
1 reviews | Active since Aug 2014
25 May 2023, 08:51
Poor retention service
I have tried canceling my insurance for the past 2 to 3 weeks. I've sent emails and they've called but we haven't been able to conclude the cancelation. I've called many times from my end and there has been a connection issue as the call drops after I've held for like 10 mins. No callbacks from the insurer.
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Absa Insurance Company Limited's replyOfficial
25 May 2023, 10:39Dear Sibonginkosi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply25 May 2023, 10:39
Official
Dear Sibonginkosi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,