Poor response time under emergency conditions

I sent an e-mail to ABSA Insurance yesterday (18-May-2026) at 14:00 advising of a burst geyser. In the interests of time, I also attached a quote from the plumber that assessed the geyser. I received an acknowledgement of my e-mail but am still awaiting feedback from ABSA, whilst me and my family continue with no access to hot water and continued resultant damage to my ceiling and home!