Poor process and service

I am writing to express my dissatisfaction with the handling of my insurance claim logged on September 26, 2024, under my new policy with ABSA Premium Insurance.

Having been a loyal customer of various insurance providers for over 20 years, I recently made the decision to switch to ABSA in search of more competitive premiums while maintaining a high standard of service. Unfortunately, my experience thus far has not met those expectations.

After moving to my new home, I discovered that several items in my garage were damaged. I promptly contacted my broker, who logged the claim and initiated the process with the FSP. However, the subsequent handling of my claim has been frustrating and disorganized.

Despite the claim being logged nearly a month ago, I have only received one follow-up call inquiring about the moving company's details. Given that the damaged items have already been moved from my premises for weeks, it raises concerns about the thoroughness of the investigation process. This delay has made it difficult to establish whether the damage occurred during transport or while unpacking.

It feels as though ABSA is searching for loopholes to avoid paying for the covered damages. The expectation was set that I would receive fair treatment, similar to my previous experience with Discovery, where claims were processed quickly and transparently.

To date, I still do not have a final resolution on my claim, and the items remain with the repair business. This has left me feeling as though I am paying for coverage without receiving any real support or clarity.

I would appreciate an urgent review of my claim and a clear update on its status. I hope to resolve this matter swiftly, as the current handling has left me deeply disappointed with my choice to switch insurers.

Moegamat *** ( I’m sure nobody will even call me today about this, anyway leaving it here with hope.)