POOR POOR SERVICE _ NO CUSTOMER CARE

Item: Absa Insurance Company Limited
Rating: 1
Author: Saloshini N

I recently got a quote from Anati and we finalized the quotes, and he said will send me a letter to confirm with Budget to cancel, bank details was taken, however to date no responses or policy documents, i called on Thursday and left a message for client services to call to date, no call, i ma currently without cover, no thanks to Anati and Absa activate

Helpful (0)

Replies (4)

Saloshini N's updateReviewer Update

02 Jun 2025, 18:09

Thank you Nthabiseng , i will await further correspondence from yourself

Saloshini N's update02 Jun 2025, 18:09

Reviewer Update

Thank you Nthabiseng , i will await further correspondence from yourself

Absa Insurance Company Limited's replyOfficial

02 Jun 2025, 18:57

Dear Customer

We will do that.

Absa Insurance Company Limited's reply02 Jun 2025, 18:57

Official

Dear Customer

We will do that.

Saloshini N's updateReviewer Update

04 Jun 2025, 14:20

Good day Nthabiseng, rather disappointing, your agents have not called and neither have you followed up to check if i have received feedback or tried to resolve the query. Absa Activate provides such poor service is this how you deal with your clients

Saloshini N's update04 Jun 2025, 14:20

Reviewer Update

Saloshini N's updateReviewer Update

04 Jun 2025, 15:41

Where on your reply did you state the 10th as i di not received a call or email and on your original response you gave a reference number and no confirmation of a date

Saloshini N's update04 Jun 2025, 15:41

Reviewer Update

Where on your reply did you state the 10th as i di not received a call or email and on your original response you gave a reference number and no confirmation of a date