Poor management.

1. Reference *** refers. During November 2019 I submit a claim when a water pipe of my geyser starts leaking and damage my ceiling. The water pipe was fixed as soon as possible. Since then I am still waiting for the ceiling boards who were damaged due to the water leaking on it. After two e-mails to Absa idirect insurance and promises from them, it is still not repaired. 2. Reference 56382 refers. On the 10 February 2020, I report a wall that collapsed due to the heavy rain that we received in Gauteng. That was a week ago, and no further response from Absa idirect insurance company, although they acknowledge they received the claim.