Poor customer service when it comes to their claims

I am so disappointed at Absa first all it was an issue for me to get updates, I had to call multiple times prior approval.

Today was the worse I have been abused by Absa emotionally, my daughter has been abused because of them. I get an sms after 1 saying that I must go collect my car it is ready for 15H30pm. I called them and told them I will not make it for that time as I stay in alberton and I have other appointments for 15H30 and 17H00. I asked if I can collect on Monday, Beverley Bartlett from RSI she did not care she was so heartless. She told me I had to pay extra to collect Monday. I had to fetch my daughter and drive to Benoni while she was hungry.

I'm so disappointed I had to cancel my appointments.i wouldn't recommend them when it comes to claims.