Poor Customer Service From Landile All for a Quote Request!

I called ABSA Insure this morning after receiving SMSs requesting that I get a quote for my vehicle. I initially spoke to Lwandile Mzamo/Mtamo, and I requested a callback for 11:30, which he did honour. The call started off well, and he explained the terms and conditions clearly.

However, the interaction took a turn when he requested to pull my credit report. I asked why this was necessary, as I wanted to understand the purpose of this step specifically, what the implications would be if I agreed or declined. Instead of providing clarity, his tone became rude and defensive. Rather than explaining the reason behind the credit check, he then asked whether I wanted to speak to a different consultant or not.This was disappointing, especially because I took time out of my day and genuinely needed the quote. I would appreciate it if whoever reviews this complaint could pull the call recording and listen to the interaction. The consultant could have handled the situation far better, particularly when all I requested was a simple explanation. Please train this consultant on people skills, so much for people centricity!