Poor Customer Service from Consultant – Makgeba Ramaphakela (Retention)

I would like to raise a complaint about the poor service I received from one of your consultants, Makgeba Ramaphakela from ABSA idirect retention team. . During our call, she was unfriendly and dismissive, which made the interaction very unpleasant.

When I asked to be transferred to another consultant, she sounded as if she didn’t care and placed me on hold for over 10 minutes without any proper communication or feedback. This kind of attitude is unacceptable and reflects poorly on your company’s customer service standards.

Please do listen to the call.

I would appreciate an apology from her, as no customer deserves to be treated in this manner. If this is how customers are handled, you risk losing loyal clients due to such unprofessional behaviour.

Kind regards,