DM
DINEO M
1 reviews | Active since Sept 2015
15 Jan 2025, 15:04
Poor Customer Service
Absa Activate has a poor service. I am not happy with them. I have sent them over 3 emails requesting a cancellation on the policy because the amount of money the agent said i would pay on my vehicle is different from the debit order. I have called them countless times and no one picks up. I even went the branch and they too could not help me. I am disgusted by this level of service from Absa
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Absa Insurance Company Limited's replyOfficial
15 Jan 2025, 16:16Dear Dineo Mokoena
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply15 Jan 2025, 16:16
Official
Dear Dineo Mokoena
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw