Poor Customer Service and No Woman Assistance next to the road - Left stranded

I joined the Absa Active Car Insurance 3 months ago because of their monthly premiums being so low. WHAT A TERRIBLE MISTAKE INDEED!! 1. No one explained to me how the app or the policy worked after being approved so quickly online. (Apparently you need to do everything from the app) 2. You can never get hold of anyone on the telephone number. 3. If you do get through you cannot speak to a supervisor, the operators refuse to put you through, in fact have no problem cutting the call. 4. Better put your query in fast because all lines get cut by 16:30 even if you are busy with a call. 5. No after hours number available. 6. Panic Button pressed - Took emergency response 10 min to phone back. 7. Their tracker they require in your car is connected directly on the battery and drains my car battery. 8. After complaining about this they advised to monitor it. 9. When I phoned in to explain that I was stranded because my car does not start, no one assisted with my problem EVEN EXPLAINED THAT I AM A WOMAN ALONE IN THE MIDDLE OF AN AREA UNKNOWN AND THEY STILL DID NOT PROVIDE ANY ASSISTANCE.

My advise to anyone that wants to know if they should move or use their insurance services - PLEASE DO NOT!

Stay by Outsurance or where ever you find yourself. Paying cheaper premiums will only give you panic attacks and unnecessary stress to deal with such simple problems.

In fact I will even go as far as saying that ABSA Active is a true resemblance of the pathetic service South Africans need to endure. This is what we pay for!