Poor customer service and lack of communication

Since I logged a claim for the dent on my car. I have not been contacted by ABSA. I have to call to find out how far are they with my claim. The assessor appointed don not communicate with me on anything. When I logged the claim I will told to WhatsApp or email him the photo (dirk de witte) he didn't acknowledge that he received the photos (emailed and WhatsApp) i had to call only after that call he called me and indicated he needs an additional photo. After he completed his report still. No communication i had to call to get that information. Also the quotation was above the cover value and that was not communicated i had to call. And still now that the authorisation has been done to pay out so I can take the car in for repairs nothing is being communicated. I called the pannelbaleater and they indicated that only the quotation was asked but no further communication from the assessor or the bank.