Poor Customer Service

Hi I have an ABSA idirect policy for a while now. Never made any claims yet. I sold my car in December and since then I’m trying to have my policy reviewed. I cannot get help from them, because emails are not responded to and I hold on for the longest time without anyone getting to me. I managed to get someone to answer after about 10 minutes today, and Ayanda, refused to call me back saying they had high call volume and he couldn’t call back. He then put me through to “the review department” I waited for another 10 minutes with no response. If it takes this long to get no response to amend a policy, how long does a claim take?