1 reviews | Active since May 2013
Poor Customer Service
My car was involved in a car accident and ABSA finalized the claim process on 3/4/2023. I was informed that my car has been taken in for repairs to New Wagon. I called several times to follow up on status of repairs as i never received any communication from the panel beaters and on 18/4/2023, i was told that they are still waiting for car parts which they don’t know when they’ll receive as that is a problem for the whole country. Then i called ABSA to advise on way forward as the panel beaters told me they don’t have car to assist me with while waiting for the parts they don’t know when they’ll receive as i now don’t have transport, and i was helped by Monde on 18/4/2023.
He called the panel beaters and came back to me to inform me that they have closed and he’ll follow up with them tomorrow and update me. Two days later today (20/4/2023) i have not received any call from ABSA nor update from panel beaters. My insurer has failed me as they appoint panel beaters who don’t provide god’s service leaving loyal clients frustrated.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareRezona Louw
Rezona Louw You really are a disappointment to customers you need 3 days to answer a question that i asked you for a month ago. You stopped sending me updates for a whole week 15-19/05/2023.
Do you even care or the apology is a standard wording you type as you clearly don't have a grasp of how inconvenienced i am. As long as you deduct your premiums successfully. What a disgrace.
Your response below is very disappointing!! Do better and don't worsen my matter by the standard response. I regret ever trusting to resolve my case you are the same as your service provide NU WAGON, no wonder you are failing to make them accountable.
Customer choose better insurers in the future to avoid disappointment and frustration like me!!!
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We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The new reference number for your complaint is C-***4.
Our office referred the matter back to our Absa Insurance department for investigation and feedback.
We will provide you with feedback on or before 25 May 2023.
Regards,
Rezona Louw You really are a disappointment to customers you need 3 days to answer a question that i asked you for a month ago. You stopped sending me updates for a whole week 15-19/05/2023.
Do you even care or the apology is a standard wording you type as you clearly don't have a grasp of how inconvenienced i am. As long as you deduct your premiums successfully. What a disgrace.
Your response below is very disappointing!! Do better and don't worsen my matter by the standard response. I regret ever trusting to resolve my case you are the same as your service provide NU WAGON, no wonder you are failing to make them accountable.
Customer choose better insurers in the future to avoid disappointment and frustration like me!!!
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We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The new reference number for your complaint is C-***4.
Our office referred the matter back to our Absa Insurance department for investigation and feedback.
We will provide you with feedback on or before 25 May 2023.
Regards,
Thank you for your posting.
We have escalated the matter and will provide you with feedback as soon as same has been received. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
We have escalated the matter and will provide you with feedback as soon as same has been received. Kind regards,Group Customer CareRezona Louw