SR
Steven R
1 reviews | Active since Jun 2023
01 Apr 2025, 12:57
Poor customer service
You take number one spot when it comes to high call volume, I was on hold until 40th minute and decided to drop, emails goes unanswered.
You want me to fit telematics device within 14 days whereas you have provided Glasfit with different policy number that you have provided me, then you are unreachable via phone and emails but premium you don’t fail to debit
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
01 Apr 2025, 15:08Dear Steven Raphalalani Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply01 Apr 2025, 15:08
Official
Dear Steven Raphalalani Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
SR
Steven R's updateReviewer Update
06 Apr 2025, 08:21Can someone please contact me to cancel this policy as you are not willing to assist me, I was expecting someone to all me, you don't answer your phone, the complaint handler phone doesn't exist, you don't reply emails so it's better to cancel
SR
Steven R's update06 Apr 2025, 08:21
Reviewer Update
Can someone please contact me to cancel this policy as you are not willing to assist me, I was expecting someone to all me, you don't answer your phone, the complaint handler phone doesn't exist, you don't reply emails so it's better to cancel
Absa Insurance Company Limited's replyOfficial
07 Apr 2025, 09:31Dear Steven Raphalalani Thank you for your posting.
Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply07 Apr 2025, 09:31
Official
Dear Steven Raphalalani Thank you for your posting.
Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw