Poor Customer Service

I have been trying to cancel my Absa Idirect Insurance due to the time it takes to get hold of a consultant when I have an inquiry . Ironically cancelling the policy is difficult and becoming costly as I have called on multiple occasions and was on hold for more than 30 minutes and still not get through to a Consultant , I even sent an email and still no response.

For a client that has been with the insurance for almost 4 years this is extremely disappointing, it raise a question of what would happen if I have a claim.