Poor Customer service

I’d like to challenge your rejection of my claim due to unpaid premiums. I spoke to an agent in November to cancel my policy because I had a new policy with Standard Bank .I then spoke to another agent who retained me in December with a lower premium ,I was told my policy will start on the 01/12/2020 with a new premium of R1423. I’ve submitted a claim for my front bumper on the 29th December which was rejected due to unpaid premiums ,my premiums are update . I did not receive any communication from the insurance regarding any the unpaid premiums.

I was then advised to open a new policy with another agent so that my pending claim can be transferred to ,since they couldn't reinstate the old one because of the pending claim.

I would therefore ask you to review my case .If I’m not satisfied with your response, I will take my complaint to the Financial Ombudsman Service. I look forward to receiving your response.

Thank you for your prompt attention to this matter.