IA
Ismail A
1 reviews | Active since Aug 2011
17 Aug 2021, 13:50
Poor customer service
Poor, overburdened call centre Hold for 8 minutes, asked for ID no and reason for cancellation only to be put through to the "relevant" department and hold for another 7 minutes Ended up cutting call
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
17 Aug 2021, 14:25 Dear Ismail Ahmed Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards, Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply17 Aug 2021, 14:25
Official
Dear Ismail Ahmed Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards, Rezona Louw Group Customer Care
IA
Ismail A's updateReviewer Update
18 Aug 2021, 11:53Issue resolved professionally and amicably by Thabiso
Good service in the end
Good service in the end
IA
Ismail A's update18 Aug 2021, 11:53
Reviewer Update
Issue resolved professionally and amicably by Thabiso
Good service in the end
Good service in the end
Absa Insurance Company Limited's replyOfficial
18 Aug 2021, 17:34 Dear Ismail Ahmed It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply18 Aug 2021, 17:34
Official
Dear Ismail Ahmed It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd