Poor customer service

Appalling customer service. Palesa Lesenya closed this claim without calling me or sending an email to discuss the matter first.

I have clearly advised her that I cannot produce the receipts for the garden chairs because I purchased them with cash, but I can provide receipts for items I bought online. She should then be able to process the claim for the items where I have provided the required documentation, but instead she closed the entire claim.

This lack of communication and failure to process the valid portions of my claim is unacceptable. I was not given an opportunity to discuss alternatives or clarify any issues before the claim was closed.

Could you please assist as I am getting very frustrated with this poor service. I would appreciate: - The claim to be reopened immediately - Processing of items where receipts were provided - Clear communication regarding any outstanding requirements - A supervisor review of this matter

I look forward to your urgent response and resolution of this matter.

Kind regards