VR
Vikesh R
1 reviews | Active since Dec 2016
14 Mar 2023, 16:00
Poor customer satisfaction
I have been a loyal Member of Absa for many years paying my premuims on time with a minimal claim on windscreen. My vehicle had one ancident and Im told that they can only repiar half of the claim as I moved back so thats anoter claim. Havent heard that before or was aware. Very sad. Im leaving them after more than 10 years over a technicality
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Absa Insurance Company Limited's replyOfficial
15 Mar 2023, 08:44Dear Vikesh Rammath.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your policy or ID number to investigate your matter, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint isC-***5 Kind regards,Group Customer Care
Nthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your policy or ID number to investigate your matter, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint isC-***5 Kind regards,Group Customer Care
Nthabiseng Sibande
Absa Insurance Company Limited's reply15 Mar 2023, 08:44
Official
Dear Vikesh Rammath.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your policy or ID number to investigate your matter, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint isC-***5 Kind regards,Group Customer Care
Nthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your policy or ID number to investigate your matter, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint isC-***5 Kind regards,Group Customer Care
Nthabiseng Sibande