poor consultation

i was recently involved in an accident, i registered my claim and my car was taken in for repairs which great. i also had prevously opted for a courtesy car incase of an unforeseen cercumnstance, so absa did come to the party and arranged for a courtesy car on my behalf while im waiting for my car to be repaird. the problem that they dont tell all the details and hidden clauses about this great package, the courtesy car was only booked for 30 days. and i asked them prior to me getting a courtesy car about when will my car be ready and they told me that their turn around time was ten days. its been now over 40 days still my car is at the panelbeater, when i ask when i can continue using the courtesy car while im still without my car they tell me no they cant and if i still want to continue using the courtesy car it would be straight out of my pocket and that they only cover for 30 days. transport is essential in my work space as i get call outs in the middle of the night. i dont see how they figured "lets add in a courtesy car that will allow the individual to have transport while their car is getting sorted'',''how many days though? just give em 30 days''. but now 30 days is finished but my car is not and insurance guys recommend panelbeater now their panelbeater is also not coming to the party meanwhile im sitting wondering how the hell im going to be moving around but i actually have insurance which im supposed to pay each month.