Poor Complaints Management

On the 19th October 2022 my vehicle was involved in an accident, all the contact details for emergency were not available. managed to get through by the Tow truck company onsite for emergency assistance. The accident was reported accordingly at Vryburg and only managed to register the claim on the 22nd October due to alleged high call volumes. My case was allocated an Assessor and much as there were delays in handling the claim, he tried all he could. Finally on the 1st December 2022 my claim was rejected based on reasons submitted. I submitted a complaint with the complaints department and same was never attended to despite the promise for 48hours turn around, Reference no: C-***4 and followed up with C-***6. I finally requested my vehicle to be towed back to me on the 7th December 2022, till to date the car is still with them. I subsequently send an email to complaints department reference : C-***7 and ***7 respectively and none has been responded to. The Auction department indicated that the vehicle was taken to Salvage without the knowledge of the Insurance company on the 5th December 2022. Several communique` has since been shared with both the Loss adjuster, complaints department and all relevant managers to no assistance. I have been with ABSA I Direct since 2014 but this part of them leaves much to be desired, i regret recommending most of my friends and colleagues to them.