MN
Mongameli N
1 reviews | Active since Feb 2014
20 Jul 2023, 09:33
Poor communication, very disappointing!
I lodged a building claim towards the end of June with absa home/building insurance and they sent people to come see the damage that was caused by the June earthquake in the East Rand. Then on the 4th of July they sent me an SMS saying they are validating the claim, they will provide an outcome in 3-4 days. It's been over two weeks now waiting for them to contact me.
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Absa Insurance Company Limited's replyOfficial
20 Jul 2023, 10:25Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***3. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply20 Jul 2023, 10:25
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***3. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,