Poor communication channels for existing clients

I called in on the 4th of December to have my policy reviewed, when they changed it they also changed my motor excess, and sent me an email saying if I don’t respond in 14 days then that means I accept everything in the policy schedule.

I have been calling everyday for at least 2 hours a day with no luck. I have tried emailing as well with no success.

If you call their sales department you get assistance immediately but once they retain you as a client it’s as if they don’t care.