Poor communication by activate by absa car insurance

I have a car insurance with activate by absa. On the 4th December I logged a claim,and then on the 19th of December 2022 an accessory was appointed and he contacted me on the 28th of December to let me know that my car was uneconomical to repair,on the 10th of January 2023i received an email from Tshepiso requesting me to send my vehicle registration documents and I did that,I haven't heard anything from my insurance company yet and there's no update either on the app.a car was hired on my behalf on the 19th of December 2022 but I have I to return it on Wednesday the 18th,this is frustrating because I have to pay avis when I return the car how will I do that because I don't even know what's happening.im unhappy with your customer service. Please advice