Poor Communication and Unexplained Large Debit

I am extremely disappointed with this insurance company. They suddenly stopped debiting my premiums for several months without any notification or explanation. Then, out of nowhere, they debited a huge lump sum from my account, which caused financial strain. There was no communication at all during this period, leaving me confused and frustrated. This lack of transparency and customer service is unacceptable. I urge the company to improve its communication and billing processes to avoid causing such distress to customers.