Poor Communication and Delays With My Insurance Claim

I am extremely unhappy and disappointed with the service I have received from my insurance company.

I was involved in an accident on *11 August 2026* and collected a courtesy car on *14 August 2026*, which is only available until *13 September 2026*.

Today, *26 August 2026*, I followed up with the insurance company to find out how far they were with the repairs. I was shocked to learn that the claim was only then being authorized for the repairer to communicate with me and start the repair process.

Almost two weeks have passed since my accident, yet the repair process has apparently not even properly started. I had to make the follow-up myself to find out what was happening.

What concerns me most is that I now have only a few weeks left before I have to return the courtesy car. *What am I expected to do for transport after returning it if my vehicle is still not repaired?*

The delay is not caused by me, and I should not be left without transportation because of delays in processing and authorizing my claim. I need the insurance company to take responsibility for this delay and provide me with a clear solution, including what will happen with my courtesy car if my vehicle is not repaired by *13 September 2026*.

I am extremely frustrated and disappointed with the lack of urgency and communication. I expect a proper explanation and an immediate solution.