Poor communication

I have been with Absa Activate to approx 3 years now. When the do respond my claims go through rathet smoothly. That beingvfor my household insurance. However communication is really really slow. Ive request my refurbished comprehensive car insurance with new registration number. No reply, no contact whats so ever. Very frustrating. Ive got to be concerned that if im in an accident, how long will it take to get any feedback. This is a worry. The fact my car reg has changed, will this hinder any problems that may arise , if im envolved in an MVA? All i want is confirmation my rmail has been read, my policy amended and sent to me. Pls advise....