Poor client service from Absa insurance's

I lodged a claim for geyser water damage at the end of September. A geyser cupboard was installed. The laminated floor and cleaning of the passage carpet still needs to be done. For this Absa Insurance needs to pay me out. I have been assured on five calls via my Absa bank that l will be paid out in 3 working days. This is now ongoing for the last 4 weeks. Every time l phone l am assured by their agent that the remainder of my claim will be paid out within three working days. To date l have not been paid out. Absa Insurance client service is pathetic. It is as though the agents can not be bothered to finalise my claim. I have been a client for more than 33 years with them. Any idea what l should do to be paid out the remainder of my claim? Every time l phone l get the same response of three working days, and that they can see the signed forms on their system. No explanation has been given to me as to why l have not been paid the remainder of my claim.