Poor Client Service

Logged a vehicle claim on the 15th June 2022, its almost a month now but my car is still not booked for repairs at panel beater. You are so quick to debit our accounts but fail to deliver your services as promised. I sent numerous emails but no feedback. Try calling them now you will hold for +30 min. Worst service ever!!!!!! To make matters worse this is a third party claim. I was not at fault so it shouldn't take you forever to fix my cars. I only receive communication from your attorneys and its shocking to them that my car is still not booked for panel beating