JM
Jessica M
1 reviews | Active since Dec 2020
02 Dec 2020, 10:31
Poor Claims Recovery Process
ABSA iDirect is such a disappointing insurance company. I gave them all the details, including the accident report, case number and the third party admission of fault. They handled my case so poorly and transferred my claim to VNF attorneys to collect my recovery. ABSA has taken my accident claim so poorly, with no updates etc. I don't even know why im still with them!
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Replies (1)
Absa Insurance Company Limited's replyOfficial
02 Dec 2020, 14:53Dear Jessica
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa Insurance Company Limited's reply02 Dec 2020, 14:53
Official
Dear Jessica
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,