GZ
Gugu Z
1 reviews | Active since Oct 2019
20 Dec 2022, 10:01
Poor claim process and communication and none payment of claim
I made a claim to Absa Life insurance after being hospitalised and, they were very poor in communicating to me what needs to be submitted and how? Noone ever contacted me. Eventually i made contact submitted. No response and claim has not been paid till today and no explanation given to me. Only to be told to resubmit all documents that have already been submitted
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Absa Insurance Company Limited's replyOfficial
20 Dec 2022, 11:32Dear Gugu Zimu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply20 Dec 2022, 11:32
Official
Dear Gugu Zimu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw