Poor Cient Service

I have been with Absa Idirect insurance since May 2019 and last month in July my debit order didn’t go through as I had requested their clients to update my banking details it was two or three weeks before my pay day 15 July 2021 then now they will double debit me which isn’t my fault that them on their side they never updated my banking details for debit order and yesterday I had send them an email requesting an arrangement because I won’t have enough money this month to make a double payment but I haven’t been responded that one of my concerns with Idirect their client service is very poor you send them emails and they give you reference no but none of their consultants will call back for further assistance even on telephone I have been struggling ever since I joined the insurance company I am so disappointed in them and I have been wanting to cancel their policy but they will beg me to stay and offer to review my premium but still client service is very poor