Poor and Unsatisfactory Service

It is sad that we insure our cars with you and when you are supposed to fix any damages that happen to our because of accident it is hustle. My car caught fire last year end of August and there were some damages that were caused by the fire and now Absa has given a quote from a Rustenburg repairer which is way cheaper than any other repairer that is based in Johannesburg, and they therefore tell me that they will settle the matter in cash. For goodness sake I do not want cash, all I want is my car to be fixed and give a quotation of a repairer that is based in JHB so that I can be able to take my car there and get it fixed. I stay in JHB not Rustenburg and I wonder why you would give a repairer in Rustenburg or unless you can take my car there and get it fixed I am happy to take your settlement. By the way I still have another car insured by you and I wonder why is it still insured by you. I have been your customer for a long time now and this is what I get. Your service is ****!!!!!