nC
neill C
1 reviews | Active since Apr 2017
12 Dec 2019, 12:02
Poor and pathetic service
Absa idirect insurance is the worst company to deal with claims. I have been paying my premiums every month without fail. The first time I claim in 6 years and now they giving me the run around. Consultants have an attitude and they really don't care about losing your business. I regret ever taking out insurance with them and just glad that I realized it now before claiming for something major. Definitely cancelling this insurance in the new year.
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Absa Insurance Company Limited's replyOfficial
12 Dec 2019, 15:52 Dear Neill Couert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply12 Dec 2019, 15:52
Official
Dear Neill Couert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care