Poor and Non-responsive Absa Active

Last year, around June, I was involved in an accident. My car was not damaged but the other car had damages. On 30 July 2024, I received summons which stated that I had to respond within 10 days. The next day (31 July), I sent them to Absa Active claims, Musa Modise) for them to take action. I’ve been making follow ups with the service provider and up to now I have not received any updates. All I want to know is whether they will pay for the damages stipulated because the 10-day response window has already lapsed.