Poor and bad Service Absa Actionline and Absa life

I am so disappointed and upset in the way and manner Absa Actionline and Absa Life dealt with my complaint of the 9/11/20. I called Absa Actionline on the 9/11/20 to lodge a complaints against Absa life with regards to a funeral claim that that I need feedback on and was told I would get a response or feedback within 3-5 days. A Absa life consultant called me on the 10/11/20 to let me know she is handling the complaints and would get back to me within 3 days and up till today no feedback or response from them. I then called the Actionline again on Tuesday the 17/11/20 to do a follow up myself and was told by the consultant at Actionline they were going to escalate it again to Absa life and I should get feedback the same day and guess what still nothing till today. I decided this morning to call the Absa CEO Complaints department and was helped by a friendly lady Yolanda who assured me that I will get feedback from her latest Monday the 23/11/20 with a new Reference number. I just think and feel it is absolute poor and bad Customer Service on the parts of Absa Actionline and Absa life not to keep customers updated and informed especially with emotional and stressful matters that affects people’s life’s, emotions and state of mind like in my case. They sympathize and showed empathy when they took my calls but miserably failed to meet the customer expectations and act within their very own Service level agreements. Absolute poor and bad service