POOOOOOR SERVICE!!!!

Firstly, I want to highlight that your customer service number is not toll-free. I have been kept on hold for an average of 20 minutes or more per call, which is extremely inconvenient. Each time I either leave the call unsatisfied due to the line cutting off or hear a different explanation for the delays.

I am particularly unhappy with the handling of my claim for a windscreen and door window. Your agent, Confidence, registered the claim, but unfortunately, she only included one part of it and failed to get it authorized. She assured me that I would receive a follow-up within 48 hours, but that promise was not fulfilled due to her incomplete task.

After following up again, I learned that my claim was not authorized, leading to significant inconvenience on my end. I initially called last Friday, and now, five days later, there is still authorization pending with a manager. I was informed that it would take another 48 hours to action this, which I find absolutely unacceptable.

This entire experience has left me feeling like I am running around in circles, trying to get someone to address this issue properly. I believe that I have done my part as a customer, and I am disappointed by the apparent lack of urgency from your team.

I would appreciate it if this matter could be escalated and resolved as soon as possible. CLAIM ***