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Elsie S

1 reviews | Active since Nov 2015

06 May 2021, 08:26

Pool turning green as result of ABSA taking more than 2 weeks for a claim

My house bond and insurance is with ABSA. I have lodged a claim 23 April for my swimming pool pump. At first I was impressed. The same day I lodged the claim a company came to do the assessment and all went well. Now 6 May I have still not heard anything from ABSA, although I have followed up via phone as well as email?!! The pool pump is not working and the water does not get cleaned/filter. Which means it is turning green and we have lots of mosquitos. The company that came to do the assessment told me they were informed that ABSA did not approve the claim - and they don't really know why, as according to them all is standard and it should be covered via my home owners policy. But as said - I have not heard anything from ABSA and I would like to also report them to the ombudsman. claim number ***

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Elsie S's update11 May 2021, 14:40
Reviewer Update
It is the 11th today, afternoon, which means nothing will be done today. ABSA phoned me to say they are still waiting on the company's report, which is a lie once again as the company has already submitted the report on the Friday the 7th. I have confirmed this with the company. Not sure what ABSA is busy with, but they keep on stalling. They did not like the first companies report, now a second one was appointed and still they keep on stalling? This is not treating your customer fairly. Each month I pay my insurance without any issues and if I don't pay, I'm not covered. Now, I submit a claim and it is going on from 23 April already?! This is just unacceptable!!!