TK
Todani K

1 reviews | Active since Jan 2023

06 Jan 2026, 09:35

Policy Renewal Premium Increase

Good day

I hope this message finds you well. I am writing regarding the renewal of my policy ***, which is approaching its renewal date.

I have been a loyal customer, and I value the service I have received so far. However, I am not happy with the new renewal premium. While I understand the ratio component involved in calculating the premium, I would like to request a review of my policy and the renewal premium before proceeding.

I would greatly appreciate it if someone could provide me with a detailed explanation or options for adjustment, as my renewal is coming up soon.

Thank you for your attention to this matter, and I look forward to your prompt response.

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply06 Jan 2026, 12:04
Official
Dear Todani, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***7. I will review the matter and provide you with an expected timeframe for further feedback.  Kind regards,Basani HlungwaneAbsa Bank Ltd

Best regards,