Policy changes without consent

Been trying to get the latest schedule copy of my policy - took me about 4-5 calls to eventually receive it. I must also add that every time I called I had to wait for someone to take the call for over 30 minutes.

Eventually receiving the policy I notice that a variety of details changed - I requested about 4 days ago for them to email me whom made the changes, up to now I have not heard from them at all.

Details such as drivers have changed, ownership, inception dates etc. When I have to claim they will not pay out due to changes they made themselves.

Try to write an email to their complaints department but even that email bounces back. Such poor service delivery.

This is ********* and I am sure ********.