Policy Change

My activate policy has been changed this year without being notified and my absa rewards have also changed with no reason behind it. It is near impossible to contact anybody from the activate team as whenever I call it says they're experiencing high call volumes and to rather email them. For context they don't reply to emails either as I have emails from the first week of September which don't have a response yet. If you're seeing this, please reply to me so that I may have some clarification on what has caused the change and a breakdown of the policy changes.