SP
Sami P
1 reviews | Active since Jun 2020
27 Nov 2020, 20:23
Policy cancellation - refund required
I cancelled a policy. Sent numerous emails to my point of contact / account manager whom has not contacted me within 16 days! I have not had a response from them And now they have debited my account of which is my food money for my kids I want an immediate refund
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Absa Insurance Company Limited's replyOfficial
30 Nov 2020, 09:39Dear Sami Jane Peparai, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa Insurance Company Limited's reply30 Nov 2020, 09:39
Official
Dear Sami Jane Peparai, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,