FM
Fergie M
1 reviews | Active since Aug 2021
17 Mar 2022, 11:48
Policy cancellation keeps getting ignored.
On the 1st of March 2022 I sent Absa an email and even tried calling them of which they kept hanging up my calls in order to cancel my car insurance with them. They ignored it and instead sent emails of a reviewed policy. I am going to pull out all these email should they deduct any money month end because I don’t get why their assistance is so difficult to get
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Absa Insurance Company Limited's replyOfficial
17 Mar 2022, 12:32Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contact you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply17 Mar 2022, 12:32
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contact you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,